From backwater to wild water: strategies for success in payments transformations

For decades the payments industry has been a relatively quiet backwater, with “a payment is a payment” a common refrain. Stability and reliability were deemed to be the main virtues of the systems supporting the payments industry. Banks and their corporate clients operated large and complex systems that were focused on processing; innovation and change weren’t often discussed, and payments were not seen as a means of achieving competitive differentiation or client retention.