As a global organization, Volante has been closely monitoring the developments around COVID-19 at all our office and customer locations. As always, the health and safety of our customers, partners, and employees remains our top priority.
We recognize that the financial services community depends on Volante’s solutions and services for mission-critical operations, and that these operations must continue without disruption. To this end we have taken a number of important measures to maintain the high standards of support and customer service that you have come to expect from us.
Measures We Have Implemented
Business Impact Assessment
Conducted a business impact assessment and invoked our business continuity plan for pandemic events.
Working From Home
Equipped and trained our staff to work from home where required, so that your access to Volante resources is uncompromised.
Allocated backup support personnel to shadow the main support team to ensure continuity of critical services.
Directed our delivery managers to assess any impacts on project delivery and communicate these to all stakeholders.
Provided virtual / digital / remote access options for situations which would normally be handled by travel and in-person meetings.
Protecting Our Staff
Made hand sanitizers, masks, and other materials available in all our facilities to conform to prevailing health directives.