As a global organization, Volante has been closely monitoring the developments around COVID-19 at all our office and customer locations. As always, the health and safety of our customers, partners, and employees remains our top priority.
We recognize that the financial services community depends on Volante’s solutions and services for mission-critical operations, and that these operations must continue without disruption. To this end we would like you to be aware that we have taken a number of important measures to maintain the high standards of support and customer service that you have come to expect from us.
Measures We Have Implemented
We would like you to be aware that we have taken a number of measures to maintain the high standards of support and customer service that you have come to expect from us.
Business Impact Assessment
Conducted a business impact assessment and invoked our business continuity plan for pandemic events.
Working From Home
Equipped and trained our staff to work from home where required, so that your access to Volante resources is uncompromised.
Backup Support
Allocated backup support personnel to shadow the main support team to ensure continuity of critical services.
Project Delivery
Directed our delivery managers to assess any impacts on project delivery and communicate these to all stakeholders.
Virtual Meetings
Provided virtual / digital / remote access options for situations which would normally be handled by travel and in-person meetings.
Protecting Our Staff
Made hand sanitizers, masks, and other materials available in all our facilities to conform to prevailing health directives.
We also would like to assure you that we will provide all product releases, program deliveries, patches, compliance and support updates, etc. as per communicated schedules.
We know that to preserve the resilience of your business, we must preserve the resilience of ours, and we take the trust you've placed in us very seriously. We will continue to provide updates to you, as needed, in the coming days and weeks.
If you have any questions, please contact your Volante representative, email us or reach out directly to the extended Volante management team – we are here for you.
Updates
April 27th, 2020: SWIFT SR2020 Upgrade Notification
In response to the COVID-19 pandemic, SWIFT has decided to prioritise for 20 Nov 2020 only the MT Category 5 (Securities Markets) messages. All other changes originally planned for 2020 (excluding category 5), will be activated in Nov 2021.
Volante Designer licensees can follow the instructions in the application to ensure they are using the most up to date libraries.