Covid-19: An update for our community
25 March 2020
by Vijay Oddiraju, Co-Founder and Chief Executive Officer
As a global organization, Volante has been closely monitoring the developments around COVID-19 at all our office and customer locations. As always, the health and safety of our customers, partners, and employees remains our top priority.
We recognize that you depend on Volante’s solutions and services for mission-critical financial operations, and that these operations must continue without disruption. We would like you to be aware that we have taken a number of measures to maintain the high standards of support and customer service that you have come to expect from us:
- Conducted a business impact assessment and invoked our business continuity plan for pandemic events
- Equipped and trained our staff to work from home where required, so that your access to Volante resources is uncompromised
- Allocated backup support personnel to shadow the main support team to ensure continuity of critical services
- Directed our delivery managers to assess any impacts on project delivery and communicate these to all stakeholders
- Provided virtual / digital / remote access options for situations which would normally be handled by travel and in-person meetings
- Placed travel restrictions on employees in affected regions, and mandated self-quarantine of those returning from travel
- Made hand sanitizers, masks, and other materials available in all our facilities to conform to prevailing health directives
We also would like to assure you that we will provide all product releases, program deliveries, patches, compliance and support updates etc. as per communicated schedules.
We know that to preserve the resilience of your business, we must preserve the resilience of ours, and we take the trust you've placed in us very seriously. We will continue to provide updates to you, as needed, in the coming days and weeks.
If you have any questions, please contact your Volante representative, email us at email@example.com, or reach out directly to me or the extended Volante management team – we are here for you.