Consumers and businesses are struggling to get holistic, hassle-free customer experiences from their banking providers. What is preventing financial institutions from evolving in the direction their customers want?
by John Farrell, SVP & Global Head of Product Management, Volante Technologies
Digital transformation programmes are frequently driven by customer experience considerations in retail and consumer banking. This is particularly true in Latin America, where, despite the big push for digitalization, the overall penetration of banking services in LatAm remains low.
Most traditional bank cross-border payment services are based on correspondent banking, which is slow, expensive, and opaque. Fortunately there are now a number of viable options for banks to rise to the challenge.
by Ajay Singh Pundir, Director, Global Industry & Regulatory Affairs at Volante