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SouthState bank: real-time and instant payments modernization with PaaS

Volante Technologies
Volante Technologies
Case Studies

Overview

SouthState Bank, a financial institution serving over one million customers, modernized its payments infrastructure to meet growing customer expectations and industry demands. Partnering with Volante Technologies, SouthState launched an Instant Payments initiative as part of a multi-year strategy. This initiative enabled faster, more secure, and more flexible payment experiences via The Clearing House RTP platform and the Federal Reserve Financial Services’ FedNow Service. By leveraging Volante’s cloud-native Payments as a Service (PaaS) platform, SouthState not only enhanced operational efficiency but also positioned itself as a leader in real-time payments. 

About SouthState Bank

Headquartered in Winter Haven, Florida, SouthState Bank provides consumer, commercial, mortgage, and wealth management solutions across Florida, Alabama, Georgia, the Carolinas, and Virginia. The bank also serves clients nationwide through its correspondent banking division. Ranked on Forbes’ 100 Best Banks in America for the past three years, SouthState operates over 240 locations, offering a wide range of financial solutions to businesses and individual customers. 

The challenges that SouthState faced

As customer demand for instant payments surged, SouthState encountered significant hurdles. Its legacy payment infrastructure lacked the scalability, flexibility, and efficiency needed to support 24/7 real-time transactions. Businesses and consumers alike expected seamless financial solutions, while digital-first competitors and increasing regulatory demands, such as ISO 20022 standards, added further pressure. 

Without modernization, SouthState risked falling behind larger institutions and fintech disruptors that had already embraced cloud-native PaaS solutions. The bank needed a scalable, cost-effective platform that could integrate seamlessly with its systems, enabling instant payments and future innovation.  

How Volante helped SouthState Bank

SouthState Bank selected Volante Technologies as its partner after an extensive vendor evaluation. Volante’s cloud-native payments platform offered robust, scalable, and flexible solutions that met the bank’s requirements for supporting multiple payment schemes and formats. Its seamless integration with Microsoft Azure aligned with SouthState’s cloud strategy and minimized disruption during implementation. 

Volante collaborated closely with SouthState to ensure rapid deployment and a smooth transition to real-time payments. In addition to reducing implementation costs, the platform streamlined payment operations, automated manual processes, and provided a modern foundation for future growth. 

Transforming payments into a strategic differentiator

The partnership between SouthState and Volante Technologies transformed the bank’s payments strategy and customer experience. By launching Instant Payments through The Clearing House RTP platform and FedNow Service, SouthState provided customers with faster, more reliable payment options. 

Operational efficiency improved significantly as internal workflows were streamlined and manual redundancies were eliminated. Automation freed resources, allowing the bank to focus on delivering innovative, value-added services. Customers now view SouthState as a forward-thinking institution that meets evolving needs with modern, secure payment solutions. 

Volante Technologies will enable us to deliver on payments as a service for FedNow and RTP and help us innovate through a single platform, creating economies of scale that we anticipate being able to pass on to our customers. Moreover, with Volante’s Payments as a Service, we will be able to innovate our products and services as the market demands it.

Chris Nichols, Director of Capital Markets, SouthState Bank

Building a foundation for future innovation 

With Volante’s platform in place, SouthState Bank is well-positioned to lead future innovations in instant payments. The bank plans to expand its offerings with features like request-for-payment services, enabling payers to initiate transactions based on requests from payees. 

SouthState also aims to extend its payment endpoints to include debit and credit card rails, ensuring instant payments across all customer channels. Additionally, the bank will leverage the platform to develop innovative solutions for industries such as healthcare, payroll, manufacturing, insurance, and law firms, addressing specific needs with speed, efficiency, and reliability. 

By embracing Volante’s future-ready platform, SouthState has built a foundation for long-term success, enabling it to adapt quickly and remain competitive in a dynamic payments landscape. 

The Volante Difference

Volante Technologies played a key role in SouthState Bank’s transformation by delivering a cloud-native, scalable payments platform that supported real-time capabilities aligned with ISO 20022 standards. Volante’s global expertise and rapid deployment process allowed SouthState to address customer demands, overcome the limitations of its legacy systems, and achieve operational excellence. 

The partnership ensured SouthState could innovate continuously, deliver seamless customer experiences, and compete effectively in a rapidly evolving market. 

Learn more about Volante’s real-time payments solutions.

Volante Technologies
Volante Technologies
Case Studies

Volante Technologies serves as the trusted payments modernization partner to over 150 financial businesses of all sizes worldwide. Our cloud-native payments as a service solutions and low-code financial platform give our customers the freedom to evolve and innovate at record speed.

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